Privacy Policy

  1. Blackflame Technologies Private Limited (BlackFlame) owns and operates Zyme and provides its customers which is a B2C application allowing its customers to access a multitude of services from a single platform. It also uses third party tools like CleverTap with the ability to analyze how their end users (“Customer End Users”) interact with Customer website(s) or mobile application(s)and contact Customer End Users via the Zyme service(the “Zyme Service”). PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE Zyme, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE. IF YOU DO NOT AGREE TO SUCH TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE Zyme.We are committed to respect and protect the privacy of both Customers and Customer End Users. All users, including Customers and Customer End Users, are encouraged to review this Privacy Policy periodically and to check the “Last Updated” date at the top of the Privacy Policy for the most recent version. If we make changes to this Privacy Policy, we will notify you here, by email, the Zyme Service or Zyme app or website .
    1. Types and Uses of Collected Information. Zyme through Zyme collects two types of information:

    a. Personally Identifiable Information. Personally Identifiable Information is information that identifies a specific person. When you engage in certain activities via Zyme app or website , including but not limited to creating an account, sending feedback, or otherwise participating in the Zyme Service (collectively, “Identification Activities”), we may ask you to provide certain information. If you elect to engage in an Identification Activity, however, we may ask you to provide us with certain personal information, such as name, address (including zip code), email address and/or telephone number. Depending on the Identification Activity, some of the information we ask you to provide may be identified as mandatory and some identified as voluntary. If you do not provide mandatory information for a particular Identification Activity, you will not be permitted to engage in that Identification Activity with the Zyme Service. Depending on the Identification Activity, Blackflame Technologies may not re-ask you for Personally Identifiable Information if such are already stored with us.

    We may disclose to third party services certain personally identifiable information listed below: information you provide us such as name, email, mobile phone number information we collect as you access and use our service, including device information, location and network carrier This information is shared with third party service providers so that we can: personalize the app for you perform behavioral analytics

    We may use Personally Identifiable Information to provide products and/or services to you, administer sweepstakes and contests, enhance the operation of the Zyme app or website , improve our marketing and promotional efforts, analyze use of the Zyme app or website , improve the Zyme app or website , and tailor your experience with third parties as provided below in this Privacy Policy. We may also use Personally Identifiable Information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Terms of Service and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities. The Zyme app or website may include social media features such as the Facebook “like” button or other associated social media buttons and widgets and such social media features which are hosted by a third party or directly on the Zyme app or website may collect your IP address and other information. Such interactions are governed by the applicable privacy policy of such social media feature.

    b. Non-Personally Identifiable Information. Non-Personally Identifiable Information is information that does not identify a specific person. This type of information may include things like the URL of the website you visited before coming to the Zyme app or website or otherwise participating in the Zyme Service, the URL of the website you visit after leaving the Zyme app or website, the type of browser you are using, your Internet Protocol (“IP”) address, or general and/or aggregated location data that does constitute Personally Identifiable Information. We, and/or our authorized Third Party Service Providers, may automatically collect this information when you visit or use the Zyme app or website through the use of electronic tools like Cookies and Web beacons or Pixel tags, as described below in this Privacy Policy.

    We use Non-Personally Identifiable Information to troubleshoot, administer the Zyme Service, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized Third Party Service Providers to measure the overall effectiveness of our products and services.

    1. Release of Personally Identifiable Information. We will not sell or share Personally Identifiable Information with other parties except as provided below:

    a. Authorized Third Party Service Providers. Blackflame Technologies may provide products and services through third parties. These “Third Party Service Providers” perform functions on our or your behalf. You or we may share Personally Identifiable Information with such Third Party Service Providers to fulfill orders, move data in or out of the Zyme app or website , analyze data, operate the Zyme app or website , troubleshoot and provide customer service. We may also provide personal information to individuals and companies with whom we have business relationships and may share your information with Third Party Service Providers to accomplish our administrative tasks. However, the use of Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

    b. Remarketing. Remarketing is a way for us to connect with people, based upon your past interactions with the Zyme app or website . Third-party marketing vendors may be hired by Zyme to perform remarketing services. As a result, third-party vendors, including Google, may show Zyme ads on sites on the Internet. Third-party vendors may use cookies to serve ads based on a user’s prior visits to the Zyme app or website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page athttp://www.google.com/privacy_ads.html. Blackflame Technologies will not place remarketing advertisements in the Zyme Service.

    c. Acquisition. As with any other company, we could merge with, or be acquired by another company. If this occurs, the successor company would acquire the information we maintain, including Personally Identifiable Information. However, Personally Identifiable Information would remain subject to this Privacy Policy.

    d. As Required by Law. We reserve the right to disclose Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us, enforce or apply this Privacy Policy, Terms of Service or other agreements or protect the rights, property or safety of the Zyme Service and the Zyme app or website , users of the Zyme Service and the Zyme app or website or others.

    e. Emergency. Other extraordinary circumstances not listed here may require disclosure: we may also disclose information when we believe it’s necessary to prevent imminent and serious bodily harm to a person; to address fraud, security, or spam; or to protect our rights or property.

    f. Customer End Users. As part of the provision of the Zyme Service to Customers, Blackflame Technologies collects certain information and data about Customer End Usersas determined by the applicable Customer (“Customer End User Data”). Blackflame Technologies does not control or otherwise approve any messages or requests for Customer End User Data made by a Customer to a Customer End User. Customer End Users should be aware that a Customer can request such Customer End User Data from them in order to use the Customer’s website(s)and/or mobile application(s) and that Customer End User Data may then be included in information given to Blackflame Technologies through your use of the Zyme Service. Therefore, Customer End Users should be prompted review the privacy policy of a Customer’s website and/or mobile application to asses the security of any information a Customer End User discloses. To the extent that Blackflame Technologies does receive any Customer End User Data, Blackflame Technologies shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such Customer End User Data. Blackflame Technologies has no direct relationship to the Customer End Users whose Customer End User Data it processes and such Customer End User who seeks access, or who seeks to correct, amend, or delete inaccurate Customer End User Data should direct his or her query to the applicable Customer for removal. Once such Customer requests removal of such applicable Customer End User Data, Blackflame Technologies will respond to such request within 30 business days.

    1. Referrals. Customers may choose to refer colleagues to use the Zyme Service by sending invitation emails via an invite feature. Upon such referral, Blackflame Technologies stores the email addresses provided so that the respondents may be sent reminders of the invitations. Blackflame Technologies does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations may contact Blackflame Technologies to request removal of their information from our database.
    2. Release of Non-Personally Identifiable Information. We may disclose or share Non-Personally Identifiable Information with Third Party Service Providers and the general public. For example, we may share aggregated demographic information (which does not include any Personally Identifiable Information) or use Third Party Service Providers to track and analyze Non-Personally Identifiable Information usage and volume statistical information from our Customers and Customer End Users to administer the Zyme Service. In order to administer the Zyme Service, we collect Customer End User Data and provide analyses of anonymized aggregate Customer End User Data to the applicable Customer and, if applicable, Third Party Service Providers. We may also publish this aggregated information for promotional purposes. Notwithstanding the foregoing, Customer is the owner of its applicable Customer End User Data.

    We may use Third Party Service Providers to serve ads when you use the Zyme app or website . These companies may use Non-Personally Identifiable Information about your visits and use of the Zyme app or website , and visits to other websites or locations in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you.

    1. Third Party Advertising. Advertisements appearing on the Zyme app or website may be delivered to users by Blackflame Technologies or one of our advertising partners. Our advertising partners may set cookies. Doing this allows the advertising partners to recognize your computer each time they send you an advertisement. In this way, they may compile information about where you, or others who are using your computer or device, saw their advertisements and determine which advertisements are clicked. This information allows an advertising partner to deliver targeted advertisements that they believe will be of most interest to you. Blackflame Technologies does not have access to or control of the cookies that may be placed by the third party advertising servers of ad partners. This privacy statement covers the use of cookies by Blackflame Technologies and does not cover the use of cookies by any of its advertisers.
    2. Updating Information. Customers may change any of their applicable Personally Identifiable Information by logging into their account and accessing the “My Profile” section of the Zyme Service or Zyme app or website , as applicable. We encourage Customers to promptly update their Personally Identifiable Information if it changes, as out-of-date Personally Identifiable Information may negatively affect the quality of your Zyme Service experience.
    3. Choices on Collection/Use of Information. Customers can always choose not to provide certain information, although a certain level of information may be required to engage and participate in the Zyme Service. Customers you cannot opt-out of Administrative Emails. “Administrative Emails” relate to Customer’s activity on the Zyme app or website , and include but are not limited to emails regarding a Customer’s account, requests or inquiries. If a Customer does not want to receive promotional emails from us, such Customer may elect to opt-out of receiving promotional emails at any time after registering by e-mailing us at support@Zyme.com or by hitting the “unsubscribe” button at the bottom of any of our e-mails.
    4. Security of Information. Customers can access the Personally Identifiable Information that it has provided via the Zyme app or website with a password and username. This password is encrypted. We advise against sharing passwordsand usernames with anyone. If a Customer’s account is accessed via a third-party site or service, there may be additional or different sign-in protections via that third-party site or service. Customers need to prevent unauthorized access to their account and the Personally Identifiable Information that you have provided,including without limitation any applicable Customer End User Data, by selecting and protecting your password and/or other sign-in mechanism appropriately and limiting access to your computer, browser, or mobile device by signing off after a Customer has finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. In the event that we believe that the security of a Customer’s information may have been compromised, we may seek to notify the Customer of that development. In addition, the Personally Identifiable Informationthat you have provided, including without limitation Customer End User Data, resides on a secure server that only selected personnel and contractors have access to. We may encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that Personally Identifiable Information is safe as it is transmitted to us. However, no data transmission can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies that do the same, we cannot guarantee the security of any information transmitted to or from or via the Zyme app or website , and we are not responsible for the actions of any third parties that may receive any such information.
    5. Data Tracking.

    a. Cookies. To facilitate and customize your experience with the Zyme app or website , we may store cookies on your computer or other similar device through which you access the Zyme app or website . A cookie is a small text file that is stored on your computer or other device for record-keeping purposes that contains information about you. We use cookies to save you time while using the Zyme app or website , remind us who you are, and track and target your interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited, what links you clicked on, and how you used the Zyme app or website . We may use Third Party Service Providers to display advertisements on the Zyme app or website. As part of their service, they may place separate cookies on your computer or similar device. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by the Zyme app or website only and does not cover the use of cookies by any Third Party Service Provider. Most browsers automatically accept cookies, however you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Zyme app or website may not work properly.

    b. Other Tracking Devices. We may use other industry standard technologies like pixel tags and web beacons to track your use of the Zyme app or website, or we may allow our Third Party Service Providers to use these devices on our behalf. When you access the Zyme app or website , or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on the Zyme app or website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our marketing partners for the same purposes.

    c. How to Opt-Out of Third Party Tracking Technologies. Our advertising service vendors and other third parties may also use tracking technologies to serve you advertisements tailored to interests you have shown by browsing on the Zyme app or website and other sites, applications, destinations, and services you have visited, and to determine whether you have seen a particular advertisement before to avoid sending you duplicate advertisements, and for other lawful business purposes. In doing so, these third parties may collect non-personally identifiable data including for example the make, model, settings, specifications (e.g., CPU speed, connection speed, browser type, operating system, device identifier) and geographic location of your computer, mobile or other device, as well as date/time stamp, IP address, pages visited, time of visits, content viewed, ads viewed, the site(s), application(s), destination(s), and/or service(s) you arrived from, and other clickstream data. The use of tracking technologies by third parties is subject to their own privacy policies, not this Privacy Policy, and we have no responsibility or liability in connection therewith. If you do not want the services that tracking technologies provide, you may be able to opt-out by visiting http://www.aboutads.info.

    1. Privacy Policies of Third Party Websites. This Privacy Policy only addresses the use and disclosure of information we collect via the Zyme app or website . Other websites or services that may be accessible through the Zyme app or website may have their own privacy policies and data collection, use and disclosure practices. If you use, link or visit any such website, we urge you review the website’s privacy policy. We are not responsible for the policies or practices of third parties.
    2. Email Choice/Opt-out. We will make commercially reasonable efforts to implement your email opt-out requests promptly, but you may still receive communications from us for up to ten (10) business days as we process your request.
    3. Privacy Settings. As a user, you may have limited access to privacy settings. These settings help hide information you wish to share with other users and/or the public. It is up to you to select the appropriate privacy settings. If you don’t agree with the available privacy settings, please stop using the Zyme app or website .
    4. Public Areas. We may provide areas on the Zyme app or website where you can publicly post information about yourself or can communicate with others such as on forums. This information may be accessible by other users and companies and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. We have no control over who reads your postings or what other users may do with the information you voluntarily post, so please use caution when posting any content or providing anything that could be deemed personal information.
    5. Notice of Privacy Rights to California Residents. California law requires that we provide you with a summary of your privacy rights under the California Online Privacy Protection Act (“COPPA”) and the California Business and Professions Code. As required by COPPA, we will provide you with the categories of Personally Identifiable Information that we collect through the Zyme app or website , and the categories of third party persons or entities with whom such Personally Identifiable Information may be shared for direct marketing purposes at your request. California law requires us to inform you, at your request, (1) the categories of Personally Identifiable Information we collect and what third parties we share that information with; (2) the names and addresses of those third parties; and (3) examples of the products marketed by those companies. COPPA further requires us to allow you to control who you do not want us to share that information with. To obtain this information, please send a request by email or physical mail to the address found below. When contacting us, please indicate your name, address, email address, and what Personally Identifiable Information you do not want us to share with our marketing partners. The request should be sent to the attention of our legal department, and labeled “California Customer Choice Notice.” Please allow 30 days for a response. Also, please note that there is no charge for controlling the sharing of your Personally Identifiable Information or requesting this notice.
    6. [E.U. Safe Harbor Framework. Blackflame Technologies complies with the US-EU and the US-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Blackflame Technologies has certified that it adheres to the Safe Harbor Policy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor/.]
    7. Children. If you are under the age of 18, you represent that you have the consent of a parent or legal guardian to use and access the Zyme app or website . If you become aware that your child has provided us with personal information without your consent, please contact us at contact@getzyme.com
    8. Customer Service. For assistance or questions regarding this Privacy Policy or the Zyme app or website , you may contact us at contact@getzyme.com